Terms and Conditions with Customer Information

Scope of Application

1.1. The business relationship between Bonsanto® – Inh. Stefan Müller, Niederwindhagener Str. 56, 53578 Windhagen (hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Customer”) is governed exclusively by these General Terms and Conditions of Sale in the version valid at the time of the order.

1.2. For questions, complaints, or claims, our customer service is available Monday to Friday from 9:00 a.m. to 6:00 p.m. by phone at +49 1525 3963817 or by email at info@bonsanto-mini-grow-box.com.

1.3. A consumer within the meaning of these terms is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity (§ 13 BGB).

1.4. Deviating terms and conditions of the Customer are not recognized unless the Seller expressly agrees to their validity.

Offers and Service Descriptions

The presentation of products in the online shop does not constitute a legally binding offer but merely an invitation to submit an order.
Service descriptions in catalogues or on the Seller’s websites do not constitute a guarantee or warranty.
All offers are valid “while supplies last”, unless otherwise stated. Errors and omissions excepted.

Order Process and Contract Conclusion

3.1. The Customer can select products from the Seller’s range without obligation and add them to the shopping cart using the “Add to Cart” button. Products in the cart can be modified or removed at any time. The Customer can then proceed to checkout by clicking “Proceed to Checkout.”

3.2. By clicking the button “Order with obligation to pay”, the Customer submits a binding purchase request for the items in the cart. Before submitting the order, the Customer may check and modify their information at any time, use the browser’s “back” function to return to the cart, or cancel the ordering process entirely. Required information is marked with an asterisk (*).

3.3. The Seller then sends an automatic order receipt confirmation by email, listing the Customer’s order, which can be printed via the browser’s “Print” function. This confirmation only confirms receipt of the order and does not yet constitute acceptance of the offer.
The purchase contract is concluded once the Seller ships the ordered product within 2 days, hands it over to the Customer, or confirms shipment by a second email, explicit order confirmation, or invoice.

3.4. If the Seller accepts advance payment, the contract is concluded upon the provision of bank details and a payment request.
If payment is not received within 10 calendar days of sending the order confirmation, despite being due and after a reminder, the Seller reserves the right to withdraw from the contract. The order then becomes void without further obligations for either party.
Items ordered via prepayment are reserved for a maximum of 10 days.

Prices and Shipping Costs

4.1. All prices listed on the Seller’s website include the applicable VAT.

4.2. In addition to the stated prices, the Seller charges shipping costs, which are clearly communicated to the Customer on a separate information page and during the checkout process.

Delivery and Product Availability

5.1. For advance payment orders, delivery takes place after receipt of the full invoice amount.

5.2. If delivery fails due to the Customer’s fault after three delivery attempts, the Seller may withdraw from the contract. Payments already made will be refunded immediately.

5.3. If the ordered product is unavailable because the Seller has not been supplied by its supplier through no fault of its own, the Seller may withdraw from the contract. The Customer will be informed immediately and may be offered a comparable product. If no comparable item is available or the Customer declines it, any payments made will be refunded promptly.

5.4. Delivery times and restrictions (e.g. certain countries excluded) are indicated on a separate information page or in the respective product description.

Payment Terms

6.1. The Customer can choose from available payment methods displayed during checkout.

6.2. If payment by invoice is offered, payment is due within 30 days of receipt of goods and invoice. For all other methods, payment must be made in advance without deductions.

6.3. If third-party providers (e.g. PayPal) are used for payment processing, their terms and conditions apply.

6.4. If a payment due date is specified in the calendar, the Customer is in default once the deadline has passed. In this case, statutory default interest applies.

6.5. The Customer’s obligation to pay default interest does not exclude further damage compensation claims by the Seller.

6.6. The Customer may offset only claims that are legally established or recognized by the Seller. A right of retention may only be exercised if the claim arises from the same contractual relationship.

Retention of Title

Until full payment is received, delivered goods remain the property of the Seller.

Warranty and Guarantee

8.1. Warranty is governed by statutory provisions and applies for two years from the date of purchase. Consumable items such as Bonsanto® activated carbon filter bags or CO₂ bags are excluded. CO₂ bags last up to 2 weeks after being filled with warm water.

8.2. The warranty applies to all goods available in the Bonsanto® online store.

8.3. The 14-day return policy does not apply if goods have already been used (e.g. for plant cultivation).

Liability

9.1. The Seller’s liability for damages is subject to the following exclusions and limitations, regardless of other statutory requirements.

9.2. The Seller is fully liable for damages caused by intent or gross negligence.

9.3. In the case of slight negligence, the Seller is only liable for breach of essential contractual obligations whose violation jeopardizes the purpose of the contract, or for the breach of obligations necessary for proper performance that the Customer normally relies upon. In such cases, liability is limited to foreseeable, typical damages.

9.4. The above limitations do not apply in cases of injury to life, body, or health, for defects covered by a guarantee, or for fraudulent concealment of defects. Liability under the Product Liability Act remains unaffected.

9.5. Where the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives, and agents.

Storage of Contract Text

10.1. The Customer can print the contract text before submitting the order using their browser’s print function at the final step of the order process.

10.2. The Seller also sends an order confirmation email containing all order details to the Customer’s provided email address.
With this confirmation, or no later than upon delivery, the Customer also receives a copy of these Terms and Conditions, the cancellation policy, and information about shipping fees, delivery, and payment conditions.
If you have registered an account in our shop, you can access your past orders in your customer account.
We store the contract text internally but do not make it accessible online.

Note: Please ensure that the link to the EU Online Dispute Resolution platform is clickable:
http://ec.europa.eu/consumers/odr/

Final Provisions

11.1. The place of jurisdiction and performance is the Seller’s place of business, provided the Customer is a merchant, legal entity under public law, or a special fund under public law.

11.2. The language of the contract is German.

11.3. The European Commission’s Online Dispute Resolution (ODR) platform for consumers can be found at:
 http://ec.europa.eu/consumers/odr/
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.